Return Policy
Return Policy
Customer Satisfaction Guaranteed
At Purshes, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 7 days of the delivery date.
Exclusions
Certain items are non-returnable, including:
- Customized or personalized products.
- Items marked as final sale or clearance.
- Gift cards.
Return Process
To initiate a return, please follow these steps:
1. Contact our customer support team at purshes.com to request a return authorization.
2. Pack the item securely in its original packaging, including any accessories or documentation.
3. Include a copy of your order confirmation or packing slip inside the package.
4. Ship the item to the address provided by our customer support team.
Return Shipping
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
Refunds
Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original form of payment. Please note that shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage to facilitate the return process.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. We're here to assist you every step of the way and ensure your satisfaction with Purshes.com.
Thank you for shopping with Purshes, where your happiness is our priority.